(Updated Monday 11th May)
Cornish Cottages Ltd is committed to providing you with a high level of customer service at all times. However, please bare with us as we are now working on a much reduced staffing basis. We are understandably receiving a very high amount of calls so our apologies if you cannot get through. Please email email@example.com where we can prioritise our response based on the immediacy of your booking.
Further to the government's plan to open the leisure industry possibly by 4th July we have changed our policy accordingly. This is still a fluid situation and we will respond as necessary.
If you have a booking with us with a start date PRIOR to 4th July 2020 then we will be in touch. We will happily assist you to choose a new date or even to delay for next year without charge. If you choose a more expensive week then you must pay the difference, likewise if you choose a cheaper week then we will refund. If you choose to cancel we will refund you in full, less your original booking fee.
If you have a booking with a start date on or AFTER 4th July then presently normal Terms & Conditions of booking still apply. We cannot cancel or delay these bookings as there is no government advice that would prevent you travelling at this time. This is obviously subject to review and we will amend our policy immediately should this change.
New bookings from 4th July onwards are welcome. Should government advice change and prevent you from travelling at the time of your holiday then the above conditions will be applied.
We have been postponing bookings since 16th March and will continue to do so while the government's 'no non-essential travel' advice is in force. There are NO guests staying at any of our properties. All guests with bookings between now and 4th July will be contacted in date order.
The Cornish Cottages Cancellation Plan is not valid for claims relating to COVID-19, as pandemics are one of the limited exclusions of the plan. If you have your own travel insurance then you may wish to check their scope of cover.
To see what is covered please see the full Terms & Conditions.
These are unprecedented times and we thank you for your understanding and patience. We will do everything on our power to assist you wherever possible. Please stay safe and look after each other.
Cornish Cottages Ltd